Night Shift Support Engineering
Follow the signal and step into the portfolio of Andres Zapata, Support Engineer and IT Specialist.
Enter PortfolioI build reliable support workflows and technical solutions across IT systems. My core strengths are SQL and API troubleshooting, helping teams move from issue to resolution quickly.
Placeholder projects you can replace with your real work when ready.
A support dashboard concept for tracking API errors, response times, and top failing endpoints. Built to speed up troubleshooting and improve response consistency.
A reporting tool concept that parses support ticket data to surface recurring issues, trend lines, and high-impact incidents for faster operational decisions.
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