Night Shift Support Engineering
Follow the signal and step into the portfolio of Andres Zapata, Support Engineer and IT Specialist.
Enter PortfolioI build reliable support workflows and technical solutions across IT systems. My core strengths are SQL and API troubleshooting, helping teams move from issue to resolution quickly.
A featured build and supporting concepts from my support + IT work.
Featured Project
StashSpot is a personal inventory app that helps users track where everyday items are stored, when they were last seen, and what has gone unused over time.
The app combines structured item entry, optional photo uploads, and fast search/filtering so you can quickly find things like cables, documents, and devices without digging through boxes or drawers.
A support dashboard concept for tracking API errors, response times, and top failing endpoints. Built to speed up troubleshooting and improve response consistency.
A reporting tool concept that parses support ticket data to surface recurring issues, trend lines, and high-impact incidents for faster operational decisions.
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